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TERMS & CONDITIONS



To take full advantage of your personal treatment time with Intimidation Salon & Spa we encourage Spa clients to arrive 15 minutes before your appointment time and Hair clients to arrive 5 minutes before your appointment time. This means we can fully understand your dreams, hopes and desires from the treatment and live up to your expectations. Sadly arriving just 5 minutes late will mean we have less time to dedicate to you and will reduce your wonderful treatment experience.

 We do not offer refund for any spa or nail service/treatment done. Please ensure you are happy with the treatment before leaving the salon.

Salon Treatments: We shall always do our best to make sure our clients are comfortable during and after hair treatments and services. We are aware that most clients cant bear pain so we shall try as much as possible to communicate with you during treatment as to the level of pain especially during braiding, hair straightening/ relaxer, weave, blow drying/waving as well as other extension services. We do not offer refund for any hair service/treatment done, please ensure you are happy with the service/treatment before leaving the salon.

If you are unhappy with the service please ensure you contact us not later than 24 hours after the service and we shall do our best to rectify the situation. We value your business and would really want to make sure we satisfy you.


CANCELLATION POLICY

The treatments you have booked are especially devoted to you. A 24 hour cancellation notice is kindly required

or we regret a 50% fee of the total treatment cost will be charged.

OTHER POLICY

  • Services may be denied at discretion of management.
  • Returns/exchanges: Regrets; we do not accept returns and/or exchanges on all hair and cosmetic products
  • Please respect the peace and serenity of our spa and arrange child care when planning your visit. Children under the age of 12 are not permitted in the spa area.
  • Although we will give notice prior to increase in pricing, service prices are subject to change. Please confirm prices when booking your appointment.
  • Please Note: Booking confirmation is automatically generated with reference, we will endeavour to call, move or adjust booking. 


SPA TREATMENT CONTRA-INDICATIONS

There are contra-indications relating to some spa treatments. Clients with heart conditions, high/low blood pressure,

circulatory disorders, gynecological disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies and

possible otherconditions are recommended to seek the advice of their doctor prior to booking.

If you have any concerns please check in advance with us (and where appropriate your doctor) prior to making your appointments. If any treatment is found to be unsuitable, a qualified therapist will recommend, where possible, an alternative treatment, subject to availability.


MOBILE PHONES

We understand about busy lives and the need to remain available, if this means you have to have a mobile phone we simply ask that it gets turned to silent.


SECURITY

When visiting the Spa we recommend minimal jewellery as it can easily be lost and can hamper treatments.

No items may be left on the premises when you depart, please ensure that you take all your belongings with you.

Finally, please note these prices are exclusive to us and are subject to change without prior notice.


SPA DAYS & GROUP BOOKINGS

Spa Days are payable in advance and subject to normal terms and conditions. These prices are valid at Intimidation

Salon & Spa only and are subject to change without prior notice.


SPA DAYS - CANCELLATION POLICY

The Spa Day treatments you have booked are especially devoted to you. A minimum of 48 hours notice is kindly

required for the cancellation of Spa Days. We regret that all Spa Days are non refundable but can be moved to an

alternative day providing 48 hours notice is given. Group bookings of 5 or more require 7 days written notification

and all Spa Days must be pre-paid.

All clients who have visited this site or our premises is assumed to have read , understood  and agreed to our terms and conditions and are binding to the above.


Warm thanks for your understanding and support in helping us to be the best we can be for you.

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